Effective Date: 10/02/2025

Welcome to Koi Cards. By accessing and using our website [www.koicards.co.uk], you agree to comply with and be bound by the following Terms of Service. If you do not agree with these terms, please do not use our site.

These Terms govern your use of our website and any purchase of products from our store. Please read them carefully.

1. General Information

• Company Name: Koi Collective Ltd.

• Company Registration Number: 16243252

• Registered Address: International House, 55 Longsmith Street, Gloucester, GL12HT

• Contact Information: info@koicards.co.uk

2. Account Creation and Security

To use certain features of our website, such as purchasing items, you may need to create an account. By creating an account, you agree to:

• Provide accurate, current, and complete information during the registration process.

• Keep your account credentials confidential and not share them with others.

• Be responsible for all activities that occur under your account.

We reserve the right to suspend or terminate your account at our discretion if we suspect fraudulent activity or if you violate these Terms of Service.

3. Use of Our Website

You agree to use our website in accordance with all applicable laws and regulations. You must not:

• Use our site in any way that may harm, disable, overburden, or impair the operation of the website.

• Use automated tools, such as bots or crawlers, to access or gather data from our site without permission.

• Attempt to gain unauthorised access to our website, servers, or any other systems related to our site.

4. Product Availability and Pricing

We make every effort to ensure that product descriptions, pricing, and availability information are accurate on our website. However, there may be occasional errors or discrepancies. We reserve the right to:

• Change prices and product details without prior notice.

• Correct any inaccuracies in product descriptions, images, or pricing.

• Limit the quantities of products available for purchase.

If a product is listed with an incorrect price, we may contact you to inform you of the error and offer you the option to proceed with the corrected price or cancel the order.

5. Orders and Payment

By placing an order on our website, you are making an offer to purchase the products in your shopping cart. All orders are subject to acceptance by Koi Cards.

We accept the following payment methods:

• Credit and Debit Cards

• PayPal

• [Insert other payment methods if applicable]

Once we accept your order, we will send you a confirmation email with the details of your purchase. You are responsible for ensuring that the payment information you provide is correct and up to date.

6. Delivery and Shipping

We aim to dispatch orders within 2 working days. Shipping times may vary depending on your location and the shipping method you choose.

• Delivery Charges: Shipping costs will be calculated at checkout based on your delivery address and the chosen shipping method.

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to unforeseen circumstances.

7. Returns and Refunds

We want you to be satisfied with your purchase. If you are not happy with your order, we offer the following return policy:

• You have the right to return the product within 14 days of receiving the goods.

• To be eligible for a return, the product must be unused, in its original packaging, and in resellable condition.

• Some items may not be eligible for return, such as opened trading cards. This will be at the businesses discretion.

• Postage to be covered by the buyer

For returns, please contact us at info@koicards.co.uk to initiate the process.

Refunds will be issued to the original payment method after we receive the returned goods.

8. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review our Privacy Policy to understand your rights.

9. Limitation of Liability

To the fullest extent permitted by law, Koi Cards is not liable for any indirect, incidental, or consequential damages arising from your use of the website or the products purchased from us.

Our total liability to you for any claim arising from these Terms of Service is limited to the amount you paid for the product in question.

10. Governing Law and Dispute Resolution

These Terms of Service are governed by the laws of the United Kingdom. Any disputes will be resolved under the jurisdiction of the courts of the United Kingdom.

If you have any concerns or disputes, please contact us at info@koicards.co.uk. We are committed to resolving any issues amicably before resorting to formal dispute resolution.

11. Changes to These Terms

We may update these Terms of Service from time to time. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to periodically review these Terms to stay informed of any changes.

12. Contact Us

If you have any questions about these Terms of Service or need assistance, please contact us at:

Koi Cards
Email: info@koicards.co.uk